NUR4125 - Communication and Relationship Management Skills for Inclusive and Collaborative Person-Centred Care

Objectives:

On successful completion of the module, apprentices will be able to:

1 - Discuss the communication and relationship management skills required to provide safe, dignified, effective person-centred care to people across the lifespan.

2 - Identify barriers to communication for people who have commonly encountered symptoms, conditions and diverse needs and your own role in taking action to escalate concerns and manage risk.

3 - Describe reasonable adjustments that may be required to provide inclusive information to individuals, families and carers to ensure culturally-informed, sensitive none-discriminatory care.

4 - Discuss human and environmental factors that promote effective interdisciplinary team working, and how this supports the safe delivery of person-centred care.

5 - Evaluate evidence-based interventions to engage and support individuals, carers, and families in the care planning process and effectively communicate your findings to others.

Content:

This module aims to develop knowledge of the fundamental communication and relationship management skills required by nursing associates to deliver safe, effective, and non-discriminatory person centred and holistic care to people across the lifespan, carers, and families within a range of different health care environments and teams. You will be able to demonstrate effective, age and intellectually appropriate communication and relationship skills with children, young people and adults, their family, and carers, when addressing individuals’ preferences and needs such as learning disabilities and neurodiversity, taking into consideration safety, environmental, social and cultural contexts. You will understand and apply the nursing process of assessing, organising, planning, delivering, and evaluating care, which is underpinned by the contemporary evidence-base. The module will cover the basics of assessment, engagement and interviewing to determine the physical, psychological and cultural needs across the age spectrum and the application of clinical reasoning and decision making in co-producing an appropriate plan of care. You will explore theories and models of communication and therapeutic relationships, enabling you to develop your own interpersonal and interprofessional communication skills and awareness of emotional resilience, assertiveness, and your own unconscious biases. You will practice your verbal presentation skills by communicating in front of a small group, reflecting on peer feedback to build personal confidence and also how to give constructive feedback to others on their performance. You will recognise barriers to communication i.e., sensory impairment, behavioural, cognitive, mental and emotional distress and how to overcome them by applying skills of active listening, verbal and nonverbal communication skills, questioning; checking understanding and clarification, de-escalation strategies and techniques when dealing with conflict, managing difficult conversations and use of alternative communication methods i.e., Makaton, Signalong, Augmentative and Alternative Communication (AAC), Hospital Passports, Easy Read, Health Literacy, Braille, British Sign Language, appropriate use of personal communication aids and when to escalate concerns and risks to senior team members. You will also consider how communication and relationship skills contribute to effective team working, including maintaining confidentiality and sharing information, information governance and data protection, safeguarding; documenting and reporting risk; capacity and acting in best interest; advocacy, implementing reasonable adjustments, challenging discrimination and equality and diversity needs of patients and colleagues. You will use digital and information technology skills to search for and access evidence-based literature for effective communication and relationship interventions that engage and support individuals, carers, and families in decisions, assessment, planning and evaluation of their own health care needs.

Learning and Teaching Information:

Research informed key lectures will introduce the weekly content of the module identifying theories/principles/concepts enabling you to develop your knowledge and skills. This will be supported by blended learning pre and post session activities on Moodle and you will be expected to engage with a range of activities including pre-reading to prepare you for lectures and follow-on activities to enable ongoing self and tutor assessment of your progress and application of knowledge and skills. The lecture content will be supported by seminars enabling smaller group discussion where you will consolidate your knowledge and critically engage with best evidence to support your professional development and to apply your learning to clinical practice, activities will include role play, problem-based learning, and practice-based scenario exploration. Where appropriate specialist practitioners and service users and carers will be invited to contribute to sessions to increase the authenticity of lived experience of the module content and highlight employability links. Learning styles will be supported by a variety of resources including videos, reading material, discussion and debate, e-learning modules, problem solving and practical tasks. You will be expected to utilise appropriate digital technologies and study skills to engage with additional resources and in independently directing your own learning.

Planned LTU Off-the-Job Delivery Learning:

Lectures
Hours: 36
Intended Group Size: Cohort

Seminars
Hours: 18
Intended Group Size: 30

Directed Study
Hours: 6
Intended Group Size: Individual



Minimum Self-Directed Off the Job Learning (e.g. Self-directed Study)
Hours: 90



Further Detail Relating to Assessment

Post session activities submitted through Moodle will facilitate ongoing formative assessment opportunities via lecturer or peer feedback, these may include responses to case studies, quizzes, forum posts or blogs and self-assessment. You will have one opportunity to submit a draft of your presentation with feedback provided at least one week prior to summative submission, also you will be provided with the opportunity to practice your presentation skills through a variety of group tasks designed to support the assessment task, receiving and giving peer feedback on verbal presentation skills and recommendations for developing these.

Indiviudal presentation: You will develop a 10-minute presentation (negotiated style) you will reflect on a service user you have cared for in practice and create your presentation to demonstrate how you used communication and relationship management skills to engage them in the care planning process using evidence based interventions to support person-centred care. Consider how you ensured their voice was heard throughout the assessment, planning, monitoring and evaluation of their needs, any specific communication techniques/strategies and/or reasonable adjustments you provided to involve them in shared decision making i.e. advocacy. Think about any risk assessments, legislation i.e. Equality and Diversity, Mental Capacity, Safeguarding etc to ensure rights and safety needs were met and risks were escalated and managed. What communication skills did you use to support team working, sharing information, confidentiality, maintaining clear and accurate records, managing any conflict. Throughout your presentation you should demonstrate how you evaluated the evidence base for the interventions/approaches you used to ensure safe, effective, inclusive, compassionate and culturally informed practice.

Please note that there is no compensation, each component must be passed at 40% - NMC regulations.

Assessment:

Fact File

Module Coordinator - PRS_CODE=
Level - 4
Credit Value - 15
Pre-Requisites - NONE
Semester(s) Offered - 4AP

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