BAM5042 - Operations Management

Objectives:

On successful completion of the module, students will be able to:

(1) assess the role of operations management in the modern business environment;
(2) prepare layout, location and process designs for business operations;
(3) explain and apply planning and control techniques for the operations management function;
(4) explain and demonstrate the techniques for operation improvement and failure prevention;
(5) select and apply appropriate operational research techniques to aid problem solving and decision making.
(6) use standard computer software in the application of operational research techniques.

Content:

The nature and role of operations management, service, manufacturing and project management. Layout, location and process design criteria and application of operational research techniques. Planning and control of output and stock, forecasting demand using historical information, use of Kanban, MRP and JIT systems. Introduction to Total Quality Management, quality tools and techniques. Measurement of quality performance and improvement. Application of techniques to aid operations management in problem solving; sequencing, queuing and linear programming. Ability to use standard software in the application of forecasting, decision making, planning, monitoring and control techniques.

Learning and Teaching Information:

The module will be delivered via a series of weekly one-hour whole-group interactive lectures supported by weekly one-hour small group tutorial / workshop sessions. Questions / exercises will be set at each lecture meeting for students to complete before the associated small group session. Students will be provided with, and /or directed to, relevant reading and additional questions / exercises to support their progress through the module material.

Lecture
Contact hours 18
Number of groups 1

Tutorial/Workshops
Contact hours 18
Number of groups 5

Additional Assessment information
Students permitted to take a half-module for the award of 10 credits will be assessed on the basis of an unseen paper (2 hours) for Semester 1. For students attending during Semester 2 only, a version of the case study report (2,000 words) will be set which covers only material studied in Semester 2.

Assessment: