MBE7222 - Change and intervention design

Objectives:

On successful completion of the module, students will be able to:
Critically assess drivers of change and new ways of working such as; across infrastructure, processes, people and culture and sustainability.

Critically explore approaches to effective decision making and the use of big data and insight to implement and manage change.

Critically explore interventions in a range of situations with differing levels of complexity and ambiguity.

Compare and contrast methods for change management and intervention planning.

Content:

The aim of this module is to introduce apprentices to interventions that may be applied to businesses in order to implement systems thinking and undertake change management and overall improvement.

KSBs covered in the module from the Systems Thinking Apprenticeship Standard include:

K3: Intervention and engagement • Knows a range of approaches for delivering systems interventions with differing levels of complexity and ambiguity, including double loop learning, change methods, and learning cycles. • Has a working knowledge of at least two methods or methodologies for: intervention planning, information gathering, engagement and change implementation. • Understands strengths and limitations of each approach; knows when and how to use each approach to gain insight to the organisational/ societal/ political context. • Understands the principles of effective relationship building and stakeholder management and their application in a system intervention.

K5: Assessment and evaluation • Understands a range of quantitative and qualitative assessment and evaluation methods for determining the outcomes and impact of interventions, and for evaluating the effectiveness and impact of intervention decisions and processes. Interpretation • Presents systems models, insights and intervention contributions in a way that is understandable in the real world.

S6: Inquiry, information gathering and analysis • Applies a range of inquiry techniques to gather quantitative and qualitative information, including inputs, transformations, outputs and outcomes. Defines and designs hard and soft measures. • Applies a range of questioning and listening techniques to enquire with stakeholders, and to adapt approaches in real time. • Uncovers hidden or unstated assumptions, to evaluate stated assumptions, and to constructively challenge these where appropriate. • Selects, elicits, manages and interprets appropriate types of data, information and statistics for model building, making the trade-off between value, cost and timeliness. • Weighs balance of evidence; identifies gaps, contradictions, uncertainties and anomalies in data, information and any other evidence.

S7: Intervention design • Designs an appropriate intervention strategy for the system of interest, recognising relevant issues.

S8: Change implementation • Plans, designs and leads interventions to achieve benefits and learning, based on sound understanding of a range of change methodologies and techniques. • Uses facilitative processes empathetically to engage stakeholders in change processes and decision-making. • Adapts plans in response to new data and insights, perspectives and learning.

Learning and Teaching Information:

The sessions will be organised in teaching blocks. Lectures will deliver core theoretical frameworks, followed by tutorials and personal exercises for reflection and development. Tutorials will be designed to support learners to be self-directed in additional research and with particular emphasis on research within their own employing organisation.
The module will present apprentices with selected scenarios for basic analysis in order to develop both analytical competence and the ability to identify and apply appropriate techniques in a range of typical situations.
The module will make use of case studies and developing business trends and so the nature of the topics and exercises will vary. Apprentices will be provided with, and/or directed to, relevant reading and additional questions/ exercises to support their progress through the module material.

Typically delivered on a blended learning basis with a combination of workshops and on-line support the learning and teaching will include a range of methods such as lectures, seminars, workshops and tutorials, with emphasis on real life work experience and both team and peer support. There will be large and small group discussions, problem-solving activities and individual and paired working.

Apprentices may be expected to draw on a range of theoretical/academic, personal and work-based resources. Course documentation, support materials and web-based materials will be available on the VLE as appropriate.

Implementation of study skills will be supported and in particular teamwork, and the capacity to develop written argument will be developed. During the course of sessions, and subsequently through the contractual apprenticeship progress reviews there will be opportunities for tutor/learner interaction to meet individual needs and to help develop skills, confidence, competence, knowledge and understanding relating to the aims and objectives of the module and more widely meeting the overall Knowledge, Skills and Behaviours (KSBs) of the Senior Leader apprenticeship standard. Accessing library resources and help with coursework study skills will be available from services across the University.

Apprentices would be expected to prepare for the sessions by reading set texts and completion of tasks set in class or via the VLE and will be expected to take part in a wide range of learning activities.

Apprentices will maintain their Personal e-portfolio during this module and on-going self-evaluation will be part of the apprentices’ identification of needs.

Lectures
Hours: 24
Intended group size: Cohort

Guided independent study
Hours: 176

Further details relating to assessment
Students will be offered formative feedback throughout the module in order to help them to achieve successful coverage of the apprenticeship standard’s KSBs in conjunction with the modules aims and outcomes. This will be done via formal sessions and also via online interactions on the Moodle platform and the use of tools such as email and Microsoft Teams.

Assessment:

Fact File

Module Coordinator - PRS_CODE=
Level - 7
Credit Value - 20
Pre-Requisites - NONE
Semester(s) Offered -

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