BMM4432 - Operations Management

Objectives:

On successful completion of the module, students will be able to:
assess the role of operations management in the modern business environment;
demonstrate understanding of product and process design and its connection with operations management performance indicators;
explain and apply planning and control techniques for the operations management function;
explain and demonstrate the techniques for operation improvement and failure prevention;
select and apply appropriate operational research techniques to aid problem solving and decision making.

Content:

The nature and role of operations management (context and strategy), service, manufacturing and project management performance targets. Product and process design, including layout, location criteria and application of basic operational research techniques. Planning and control of capacity (output and stock), supply networks, organisations/job design, forecasting demand using historical information, use of MRP and JIT systems. Introduction to Total Quality Management, quality tools, technologies and techniques. Measurement of quality performance, improvement and failure prevention. Application of techniques to aid operations management in problem solving, sequencing and queuing.

Learning and Teaching Information:

The module will be delivered via a series of weekly one-hour whole-group interactive lectures, supported by weekly one-hour small group tutorial/workshop sessions. Questions/exercises will be set at each lecture meeting for students to complete before the associated small group session. Students will be provided with, and/or directed to, relevant reading and additional questions/ exercises to support their progress through the module material.

Lectures
Contact hours: 20
Intended group size: Whole cohort

Tutorials
Contact hours: 20
Intended group size: 2 approx

Guided independent study
Hours: 160

Further details relating to assessment
The online tests will be marked via the Connect e-learning platform.

Other relevant matters
All students in the cohort will be provided with an access key to the Connect e learning platform (McGraw Hill). This will give them access to an e copy of the text book plus a schedule of pre-assigned e learning resources, self-study sections and assignments designed to facilitate learning.

Assessment:

001 Online Test (semester 2 week 4) 45 mins 25%
002 Online Test (semester 2 week 6) 45 mins 25%
003 Online Test (semester 2 week 8) 45 mins 25%
004 Online Test (semester 2 week 10) 45 mins 25%


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